Frequently Asked Questions
Find answers to common questions regarding our products and services.
How do I know which size to order?
Detailed size charts are available on each product page. Generally, our items follow a standard fit, but we recommend checking specific measurements for collaborative releases.
Can I modify or cancel my order after it has been placed?
Due to our streamlined fulfillment process, we are unable to modify or cancel orders once they have been confirmed. Please review your details carefully before checkout.
Do you restock sold-out items?
Most of our seasonal releases and collaborations are limited edition and will not be restocked. We recommend subscribing to our newsletter for updates on future drops.
Where are JJJJound products manufactured?
We prioritize quality and ethics, sourcing materials and manufacturing across Canada, the USA, and select international partners known for exceptional craftsmanship.
How should I care for my JJJJound garments?
Care instructions are located on the internal wash tag of each garment. To maintain longevity, we generally recommend cold washing and hanging to dry.
Are duties and taxes included for international orders?
International orders may be subject to customs duties and taxes determined by the destination country. These fees are the responsibility of the recipient.